https://www.moniquerichardson.com.au/blog daily 0.75 2025-09-04 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/a49db78d-364a-41b4-8d94-03103b3b6ff5/Monique-Richardson-Customer-Service-Speaker-Header2.jpg https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/41620e35-364c-43b8-8bad-c9e1a4fff11e/Monique-Richardson-Texture-Header.jpg https://www.moniquerichardson.com.au/blog/announcing-my-upcoming-book monthly 0.5 2025-09-05 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/87e4da07-a9ec-48e9-974e-3c87fc14115b/Crossing+The+Line+Cover+2.png Monique Richardson shares on customer service excellence - ANNOUNCING MY UPCOMING BOOK - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/the-customer-abuse-crisis-why-every-organisation-must-act-now monthly 0.5 2025-09-05 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/5555e180-8659-4459-b74d-92dd05a3082e/organisation+model.jpg Monique Richardson shares on customer service excellence - The Customer Abuse Crisis: Why Every Organisation Must Act Now - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/from-disaster-zones-to-30m-charity-meet-our-keynote-speaker monthly 0.5 2025-08-14 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/24603563-85bd-4159-96d3-7083abe23639/Week+6+You%27re+Being+Served+2025+Networking+%286%29.png Monique Richardson shares on customer service excellence - From Disaster Zones to $30M Charity - Meet our keynote speaker - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/the-secret-to-building-a-sustainable-service-culture-its-not-what-you-think monthly 0.5 2025-08-13 https://www.moniquerichardson.com.au/blog/how-visible-are-the-leaders-in-your-organisation monthly 0.5 2025-07-18 https://www.moniquerichardson.com.au/blog/the-most-powerful-question-to-ask-each-day monthly 0.5 2025-05-16 https://www.moniquerichardson.com.au/blog/the-care-first-coaching-approach-that-transforms-service-teams monthly 0.5 2025-05-15 https://www.moniquerichardson.com.au/blog/how-one-day-can-transform-your-customer-service-culture monthly 0.5 2025-05-15 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/5e1a0d11-a9d9-4942-a77b-b61954ef7d91/YBS+BANNER+UPDATED.jpg Monique Richardson shares on customer service excellence - How One Day Can Transform Your Customer Service Culture! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/intentional-vs-absent-service monthly 0.5 2025-03-27 https://www.moniquerichardson.com.au/blog/what-i-learned-walking-5000-steps-before-breakfast-for-one-year monthly 0.5 2025-03-13 https://www.moniquerichardson.com.au/blog/how-to-build-a-culture-of-service-excellence-one-shift-at-a-time monthly 0.5 2025-02-27 https://www.moniquerichardson.com.au/blog/the-power-of-empathy-in-service-recovery monthly 0.5 2025-02-25 https://www.moniquerichardson.com.au/blog/announcing-my-latest-book-world-class-service monthly 0.5 2024-12-05 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/731411c2-720f-46c8-ab73-2cfb52e1fc7f/3D_cover_medium.png Monique Richardson shares on customer service excellence - Announcing my latest book ‘WORLD-CLASS SERVICE - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/j4qlm23k16zmm037ygihydamuld1pa monthly 0.5 2024-11-29 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/ac50d13c-3c97-4a8e-9a94-9c6b29c8d1bc/They+Serve+Like+We+Lead+Preview-69+reduced.jpg Monique Richardson shares on customer service excellence - 5 Powerful Lessons from ‘You’re Being Served’ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/2acabf85-95a8-481d-bf8d-45de9a045da3/You%27re+Being+Served+2024-210+reduced.jpg Monique Richardson shares on customer service excellence - 5 Powerful Lessons from ‘You’re Being Served’ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8f8a34d9-4cb7-46d9-8e3c-12fc33a65e8c/You%27re+Being+Served+2024-220+reduced.jpg Monique Richardson shares on customer service excellence - 5 Powerful Lessons from ‘You’re Being Served’ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1793c069-a281-4dd6-a682-f54a4b71bfa0/You%27re+Being+Served+2024-434+reduced.jpg Monique Richardson shares on customer service excellence - 5 Powerful Lessons from ‘You’re Being Served’ - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/a-gift-for-you-elevate-your-service-leadership-with-they-serve-like-we-lead monthly 0.5 2024-11-01 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/a169b27d-0ddc-46de-8588-87c533348c80/service+leadership.png Monique Richardson shares on customer service excellence - A gift for you – Elevate your service leadership with "They Serve Like We Lead" - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1699838939753-P2CODLFR0T992CW2C220/newsletter+5.png Monique Richardson shares on customer service excellence - A gift for you – Elevate your service leadership with "They Serve Like We Lead" - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/cultivating-a-culture-of-service-lessons-from-queenstown-new-zealand monthly 0.5 2024-09-19 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/facb7b1e-e8ec-45e8-9e55-92ee8b93936a/Photo+queenstown.jpg Monique Richardson shares on customer service excellence - Cultivating a Culture of Service – Lessons from Queenstown, New Zealand - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/selfcare monthly 0.5 2024-09-05 https://www.moniquerichardson.com.au/blog/empowered-to-shine monthly 0.5 2024-08-23 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/d77e3c94-ad56-4ccc-a890-f04b2908e3bc/Finbar+OHanlon.jpg Monique Richardson shares on customer service excellence - Empowered to Shine - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/bc71d739-5cea-446d-b5ac-e1d668d355cd/YBS+2024+BANNER.jpg Monique Richardson shares on customer service excellence - Empowered to Shine - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/caring-leadership-the-key-to-exceptional-customer-service monthly 0.5 2024-06-20 https://www.moniquerichardson.com.au/blog/8yk72i7bmgw6t6xigze4o2pdbx73m6 monthly 0.5 2024-06-13 https://www.moniquerichardson.com.au/blog/why-world-class-service-starts-with-recruitment monthly 0.5 2024-05-31 https://www.moniquerichardson.com.au/blog/the-power-of-proactive-service monthly 0.5 2024-05-29 https://www.moniquerichardson.com.au/blog/from-exit-to-engagement-the-power-of-stay-interviews monthly 0.5 2024-05-29 https://www.moniquerichardson.com.au/blog/unlocking-the-secrets-to-world-class-service-and-the-best-croissants-in-the-world monthly 0.5 2024-05-29 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/b1046440-3734-4034-8d2e-6b4bc6a9762d/Lune+Queue.jpg Monique Richardson shares on customer service excellence - Unlocking The Secrets To World-Class Service - And The Best Croissants In The World - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/2c820ee7-3125-49cd-a916-656b10a2c1d5/Lune+2.jpg Monique Richardson shares on customer service excellence - Unlocking The Secrets To World-Class Service - And The Best Croissants In The World - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/how-training-sets-your-people-up-for-success monthly 0.5 2024-04-17 https://www.moniquerichardson.com.au/blog/the-power-of-personalised-recognition monthly 0.5 2024-03-24 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/62af128a-e121-4a75-bc4b-5d961f8f775e/Recognition+model+for+book.jpg Monique Richardson shares on customer service excellence - The Power of Personalised Recognition - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/when-leaders-dont-listen monthly 0.5 2024-03-14 https://www.moniquerichardson.com.au/blog/half-day-workshop-managing-difficult-and-unacceptable-customer-conduct monthly 0.5 2024-03-14 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/82d696fb-d56a-42f8-818c-e4ed33abb87c/060324+newsletter+image.png Monique Richardson shares on customer service excellence - Half-Day Workshop - Managing Difficult and Unacceptable Customer Conduct - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/08696edd-b224-47da-8a03-986a6f7288eb/MDB+book+cover.png Monique Richardson shares on customer service excellence - Half-Day Workshop - Managing Difficult and Unacceptable Customer Conduct - “I loved the section where we were given an opportunity to accept or change what we could use in our calls/service. We never been given this opportunity before.” “Monique you are so knowledgeable and the way you run the sessions are so great. Your energy is contagious and you really do lift our spirits. Thank you.” “Establishing a process for dealing with aggressive customers and unacceptable behaviour.” “Being able to have scripts that will help in de-escalation difficult customer situations.” “Excellent - engaging and on topic. Monique, you delivered this in a way that was so professional and fun. Well done and thank you!” https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/a23b924e-7e43-4a8d-8d18-7294bb893cfe/060324+image+2.png Monique Richardson shares on customer service excellence - Half-Day Workshop - Managing Difficult and Unacceptable Customer Conduct - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/1sxhdxxv6ucyt2koykoo4s2amrv73a monthly 0.5 2024-02-29 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/ba39ecf1-3b0d-416d-92f9-60ae39a0d20f/proactive+pink+bulb.jpg Monique Richardson shares on customer service excellence - Elevate Your Customer Experience: Unlocking The Power Of Proactive Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/for-every-audience-its-opening-night-the-taylor-swift-approach-to-customer-service monthly 0.5 2024-02-27 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/681c7732-0571-432d-9b31-9e58229f6e77/Tswift+v2.jpg Monique Richardson shares on customer service excellence - For Every Audience It’s Opening Night – The Taylor Swift Approach To Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/half-day-workshop-disc monthly 0.5 2024-02-27 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/fd3c020d-a407-4d53-83f6-2bae0660d96b/Disc.jpg Monique Richardson shares on customer service excellence - Half-Day Workshop: DiSC - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/finding-joy-in-service monthly 0.5 2024-02-27 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/b0a9c1d2-79b8-4ce0-ac7f-1364f6e3552e/Vietnam.jpg Monique Richardson shares on customer service excellence - Finding Joy in Service A family happy snap with our favourite tour guide, Huong and tour driver Mr Chau. https://www.moniquerichardson.com.au/blog/r66we4ymi4sxv0xabpqtnewmhdeea7 monthly 0.5 2024-02-27 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/6c2d8f33-9bda-4815-9bc1-a6d335cb77fc/dec+newsletter.jpg Monique Richardson shares on customer service excellence - Year End Reflections – Wrapping Up 2023 And Welcoming 2024 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/3cfv692ys1xop5a007sprvjiwblbas-xyll4-a55j7 monthly 0.5 2023-12-18 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/494f2846-52b7-4132-ae03-f36e7b71c35d/Newsletter+image.jpeg Monique Richardson shares on customer service excellence - Why Great Leaders Aren’t Afraid To Get Their Hands Dirty - Make it stand out Former Westpac CEO, Gail Kelly https://www.moniquerichardson.com.au/blog/3cfv692ys1xop5a007sprvjiwblbas-xyll4 monthly 0.5 2023-12-18 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/941799fc-5a23-42fb-b35e-5a8b3b9367a6/Newsletter1.jpeg Monique Richardson shares on customer service excellence - Beyond Service: How Empowerment Transforms Moments Into Memories - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/e4c91225-1d90-4b09-b34b-d14b225aacf5/Newsletter.jpeg Monique Richardson shares on customer service excellence - Beyond Service: How Empowerment Transforms Moments Into Memories - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/3cfv692ys1xop5a007sprvjiwblbas monthly 0.5 2023-12-06 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/2af2a8e8-fa6a-47f0-a52e-5afb52420df7/newsletter+10.jpg Monique Richardson shares on customer service excellence - Standing Up Against Rising Customer Abuse in the Service Industry - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/s7s9vvlfuqcb0jxk1o9ozvxt32du2h monthly 0.5 2023-12-06 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/3ce5238f-6d5a-46ba-b5c5-c914041ba8de/newsletter+9.png Monique Richardson shares on customer service excellence - Why All Great Service Starts With Signature Standards - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/why-service-is-an-act-of-love monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Why Service Is An Act Of Love - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/0ee8e1c1-d38d-47de-99e5-6198e1eb2037/Newsletter.png Monique Richardson shares on customer service excellence - Why Service Is An Act Of Love - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/why-caring-for-yourself-helps-you-care-for-others monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Why caring for yourself helps you care for others - Make it stand out https://www.moniquerichardson.com.au/blog/the-importance-of-purpose-in-our-daily-work monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/5e4c56d3-d675-45b8-8540-51e2b39fb668/Newsletter1.png Monique Richardson shares on customer service excellence - The importance of purpose in our daily work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - The importance of purpose in our daily work - Make it stand out https://www.moniquerichardson.com.au/blog/why-football-is-more-than-a-game monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/dbd0e5a3-2a96-44e2-9e50-cd69122aac84/newsletter-1.jpeg Monique Richardson shares on customer service excellence - Why Football Is More Than A Game - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Why Football Is More Than A Game - Make it stand out https://www.moniquerichardson.com.au/blog/five-lessons-in-delivering-world-class-service monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/b7671ff4-a34a-44c4-aff2-7560b41342be/Newsletter.png Monique Richardson shares on customer service excellence - Five Lessons in Delivering World-Class Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Five Lessons in Delivering World-Class Service - Make it stand out https://www.moniquerichardson.com.au/blog/driving-with-jack monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Driving with Jack – A Lesson in Dedication and Connection - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/ae9e2065-08d8-44c3-a27d-2ec280092c59/Newsletter.jpeg Monique Richardson shares on customer service excellence - Driving with Jack – A Lesson in Dedication and Connection - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/why-speed-matters monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/44d89ba1-26e9-47e5-a69d-a2a3ba5efe35/Sept.1%2BNewsletter.jpeg Monique Richardson shares on customer service excellence - Why Speed Matters – How quickly customers expect you to respond - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Why Speed Matters – How quickly customers expect you to respond - Make it stand out https://www.moniquerichardson.com.au/blog/how-empowered-teams-deliver-exceptional-service monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How Empowered Teams Deliver Exceptional Service - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/80929fbd-c884-442f-814d-c72cea27eb1e/Newsletter%2BAug23.png Monique Richardson shares on customer service excellence - How Empowered Teams Deliver Exceptional Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/the-importance-and-impact-of-a-thoughtful-farewell monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/a9e479ba-63ba-412f-b392-a38827f83489/Newsletter.jpeg Monique Richardson shares on customer service excellence - The Importance and Impact of a Thoughtful Farewell - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - The Importance and Impact of a Thoughtful Farewell - Make it stand out https://www.moniquerichardson.com.au/blog/your-leadership-legacy-how-will-you-leave-your-mark monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Your Leadership Legacy: How Will You Leave Your Mark? - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/b566f58d-d621-4e04-a7c8-fa4a7a4d3c31/Pink%2Bripples.jpg Monique Richardson shares on customer service excellence - Your Leadership Legacy: How Will You Leave Your Mark? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/is-having-a-bad-day-an-excuse-for-poor-customer-service monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Is having a bad day an excuse for poor customer service? - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/846d71bd-3903-407e-ac1f-e7dbcb33fae7/Newsletter%2B-%2BAug2.png Monique Richardson shares on customer service excellence - Is having a bad day an excuse for poor customer service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/how-leadership-drives-exceptional-customer-experiences monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How Leadership drives exceptional customer experiences - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/f82ee0f5-b664-43c8-99a9-559ded8fa4d8/5%2Bstar%2Bservice%2Bpink.jpg Monique Richardson shares on customer service excellence - How Leadership drives exceptional customer experiences - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/how-to-handle-customers-who-talk-over-you monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1999f1a8-917a-4441-afa0-d19c04e546b6/interruption%2Bimage%2Bnewsletter.jpg Monique Richardson shares on customer service excellence - How To Handle Customers Who Talk Over You - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Handle Customers Who Talk Over You - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-address-persistent-poor-performance monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/192e26f0-0e8b-4d28-903e-1b4b97a05767/blog%2Bpost.jpeg Monique Richardson shares on customer service excellence - How to address persistent poor performance - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How to address persistent poor performance - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-increase-engagement monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/4ab454f7-22f0-4119-ac65-7fbb824b817a/customer%2Bengagement.png Monique Richardson shares on customer service excellence - How To Increase Engagement – Capturing The Voice Of The Team - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Increase Engagement – Capturing The Voice Of The Team - Make it stand out https://www.moniquerichardson.com.au/blog/the-power-of-human-connection-lessons-i-learned-from-reese-witherspoon monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/12a61203-d861-416d-b6c7-4f7adc3afd00/AREC.png Monique Richardson shares on customer service excellence - The Power of Human Connection: Lessons I Learned from Reese Witherspoon - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - The Power of Human Connection: Lessons I Learned from Reese Witherspoon - Make it stand out https://www.moniquerichardson.com.au/blog/exclusive-access-to-my-new-book-release monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Exclusive Access to My New Book Release - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/08513735-53c9-4c5b-902e-ffece9f78de5/BookNowAvailable.png Monique Richardson shares on customer service excellence - Exclusive Access to My New Book Release - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/tools-to-elevate-your-customer-experience monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/e8d1b709-0051-47aa-bafa-c1da7c7406dc/Elavateimage.jpeg Monique Richardson shares on customer service excellence - Elevate Your Customer Experience: Empower Your Team with the Right Tools - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Elevate Your Customer Experience: Empower Your Team with the Right Tools - Make it stand out https://www.moniquerichardson.com.au/blog/putting-customers-first-how-service-standards-can-drive-customer-centricity monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/61993eb8-8a00-4f70-a03b-e4c2411bd3c2/Target2.jpeg Monique Richardson shares on customer service excellence - Putting Customers First: How Service Standards Can Drive Customer Centricity - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Putting Customers First: How Service Standards Can Drive Customer Centricity - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-create-first-day-magic-tips-and-tricks-for-a-memorable-start monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/d6575bf5-10a8-4ac2-8fce-6dae39fc1c60/welcome.jpg Monique Richardson shares on customer service excellence - How To Create First Day Magic: Tips And Tricks For A Memorable Start - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Create First Day Magic: Tips And Tricks For A Memorable Start - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-keep-customer-service-alive monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/ca9f215d-7324-41e4-bed6-e95b875839fe/Monique_Richardson_Customer_service.jpg Monique Richardson shares on customer service excellence - How To Keep Customer Service Alive - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Keep Customer Service Alive - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-shift-negativity-in-the-workplace monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/533e231f-921d-4e64-80b1-c6cd23e5b4e7/Charts.png Monique Richardson shares on customer service excellence - How To Shift Negativity In The Workplace - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Shift Negativity In The Workplace - Make it stand out https://www.moniquerichardson.com.au/blog/why-leadership-matters-most-in-managing-difficult-customer-behaviour monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/4e30bc34-0c72-4878-8623-c8784a9516b1/Leadership.jpg Monique Richardson shares on customer service excellence - Why Leadership Matters Most In Managing Difficult Customer Behaviour - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Why Leadership Matters Most In Managing Difficult Customer Behaviour - Make it stand out https://www.moniquerichardson.com.au/blog/they-serve-like-we-lead monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Exciting New Book Release – They Serve Like We Lead - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/0b8bc9a0-db81-49e5-b3b5-a04d2c77e920/Newsletter%2Bimage.png Monique Richardson shares on customer service excellence - Exciting New Book Release – They Serve Like We Lead - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/the-top-5-areas-of-customer-focus-for-2023 monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - The Top 5 Areas Of Customer Focus For 2023 - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/a006821d-2223-4fab-8f8a-1552fa1e0051/2023.jpg Monique Richardson shares on customer service excellence - The Top 5 Areas Of Customer Focus For 2023 - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/how-to-deal-with-a-sarcastic-customer monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How to Deal with a Sarcastic Customer - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/ef4a8729-6193-4318-9b27-270815291609/pexels-rodnae-productions-7894885.jpg Monique Richardson shares on customer service excellence - How to Deal with a Sarcastic Customer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/blog/how-to-stop-wasting-your-personalisation-efforts monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/fe7d33ec-8a24-4799-b300-98edb7c93806/personalizaton.png Monique Richardson shares on customer service excellence - How To Stop Wasting Your Personalisation Efforts - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Stop Wasting Your Personalisation Efforts - Make it stand out https://www.moniquerichardson.com.au/blog/are-you-prepared-to-help-your-customer1 monthly 0.5 2023-11-10 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/32e6ebe1-8ca0-4506-9819-ee11a238d31f/marathon.jpg Monique Richardson shares on customer service excellence - Are You Prepared to Help Your Customer? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Are You Prepared to Help Your Customer? - Make it stand out https://www.moniquerichardson.com.au/blog/are-you-prepared-to-help-your-customer monthly 0.5 2023-12-06 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/bbdb9950-e3c5-407a-aa26-8750c45d226f/gender%2B.jpg Monique Richardson shares on customer service excellence - Is It Time To Lose “Hey Guys?” - Gender Pronouns And Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/eb6a2af6-20eb-48fc-86bb-0d7fd309e518/gender%2Bpronouns%2Bimage.png Monique Richardson shares on customer service excellence - Is It Time To Lose “Hey Guys?” - Gender Pronouns And Customer Service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - Is It Time To Lose “Hey Guys?” - Gender Pronouns And Customer Service - Make it stand out https://www.moniquerichardson.com.au/blog/how-to-give-feedback-that-isnt-taken-personally2 monthly 0.5 2023-12-06 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/8094b30b-09d0-4075-aa9c-04df12b793cc/Monique-Richardson-Customer-Service%2BLeadership-Headshot.jpg Monique Richardson shares on customer service excellence - How To Give Feedback that Isn’t Taken Personally - Make it stand out https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/46eb9f66-c197-43d7-a3b2-3a94d07257af/Heart%2Bmind.jpg Monique Richardson shares on customer service excellence - How To Give Feedback that Isn’t Taken Personally - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.moniquerichardson.com.au/home daily 1.0 2025-10-07 https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/e7d7c3f4-094c-48ec-98df-d9c2e839ebbc/Monique-Richardson-Flower-Header.gif https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/41620e35-364c-43b8-8bad-c9e1a4fff11e/Monique-Richardson-Texture-Header.jpg https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1698367246044-150I7IGRZAFO4HO7HSF1/AREC.png Home https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1698367245803-YCKQ7UYH2TAID7YX748R/MCG.png Home https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1698367247900-8XU94OEX16XA936UNYNK/COLES.png Home https://images.squarespace-cdn.com/content/v1/653ac58cb588257fb3bc0c9c/1698367243904-C6013J7I5QKUWXA0MP5B/SCG.png Home 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