From Disaster Zones to $30M Charity - Meet our keynote speaker
I am so excited to announce our guest keynote speaker at 'You're Being Served - Giving back to the people who give' conference on November 14th at the Ritz-Carlton Melbourne is...
PETER BAINES, OAM
One of Australia’s leadership experts having road tested leadership the hard way, Peter Baines spent 22 years with the NSW Police leading teams in response to acts of terrorism and natural disasters on a scale not previously seen.
Peter was part of the leadership team that responded to Bali after the bombings in 2002 and was called in 2005, to lead international teams in response to the Tsunami of December 26, 2004 in South East Asia. Peter headed up multiple rotations into Thailand leading international teams in the identification process of those who died. All the time his leadership theories were tested in this trying environment.
Creating sustainable leadership became a passion of his after witnessing the devastating effects of the 2004 Boxing Day Tsunami. He was deeply touched by the number of children left without parents by the disaster and was inspired to set up an organisation that could make a significant difference in the lives of these children.
In late 2005, Hands Across the Water was formed to raise funds for, and awareness of, the children of Thailand who were left alone. Today Hands, has raised over $30 million Australian dollars. Hands, now has operations in seven different locations within Thailand and provide a home to several hundred children every night.
The work of the charity has always taken a different approach to most in that they focus on creating meaningful shared experiences for their supporters. A cornerstone event of the work of Hands are the long distance bike rides that you will find Peter leading throughout the year in Thailand.
Peter's passion for helping others, especially Thailand’s children, has inspired people around the world to have the courage to make a difference.
“It’s not possible to put into words the inspiration and change that Peter can make to your team and organisation by having him present for you. His storytelling is second to none and you can hear a pin drop in the room while he speaks. Is your team going through change? Are they in need of some inspiration? Do they need a reminder that together, we can achieve great things?
The first time I heard Peter speak, it changed the trajectory of my life. That’s a big statement but completely true.”
WHY WE CHOSE PETER FOR 'YOU'RE BEING SERVED'
When we set out to find the perfect keynote speaker for our event, we knew we needed someone extraordinary, someone who truly embodies what it means to serve others and give back.
We found that person in Peter Baines.
He knows what it means to serve until you're exhausted, and he knows how transformative it can be when others recognise and support that service.
Peter's story proves that our individual acts of service can ripple outward to create legacies of shared impact that extend far beyond what we ever thought possible.
We are honored to have Peter share his insights on leadership, service, and the profound impact that comes from giving back to others and connecting to a bigger purpose. His keynote will inspire, challenge, and remind us all, why what we do matters.
WHY 'YOU'RE BEING SERVED' MATTERS MORE THAN EVER
Service transformation is possible across every sector. But let's be honest - sometimes it feels overwhelming. The real challenges you face every day:
Getting everyone genuinely on board with customer focus
Breaking down silos between departments
Maintaining consistency across different teams
Helping internal teams understand their role in the customer journey
Engaging employees who believe "customer service isn't my job"
At our event, you will find your people. You'll gain practical tools and embedding strategies to take back and transform your workplace immediately. The 'You're Being Served' Conference focuses on building and embedding customer-centric cultures through practical tools that inspire meaningful action.
I will be sharing my latest thinking on creating customer centric cultures as well as my new keynote on 'Showing Up'.
Our expert panel, featuring panelists from the commercial and local government sector, will provide answers to all your questions for all things customer experience and service excellence
You will experience world-class service and be taken care of from the moment you arrive to the moment you leave, because you deserve it. Whether you're leading a team, dealing directly with customers, or serving internal customers, it takes tremendous dedication to show up in service of others every single day.
READY TO REGISTER?
Combining learning, experience, and networking with like-minded individuals, this day promises to be special, unique, and unforgettable. We would love you to join us.
Click the button below or contact contact deb@moniquerichardson.com.au to be invoiced.
See you at the Ritz!