“I knew we had hit the jackpot. As soon as I saw Monique facilitate her first training session.”

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UPCOMING EVENTS

Friday 15th November 2024

Ritz-Carlton Melbourne

Scroll down to join the wait list and get first preference - tickets on sale May 2024.

“What an amazing experience. Being spoilt while learning about world class service. Fun, interactive, valuable, connection and learning. I have left today with ways to make not only my customers experience better, but how to do the same for myself and my team”

“Without a doubt the best professional event I have attended in a long time. Engaging , fun(silent disco visionary ) and amazing take aways from Maz and Monique. One of the best days. Thankful I was at the inaugural event. Can’t wait for next year, great way to end 2023.”

It's more than just a job; it's an art. Day in and day out, you breathe life into every customer interaction. Now, it's YOUR turn to be the guest of honour!

Why 'YOU’RE BEING SERVED!'?

Set against the luxurious backdrop of Melbourne's iconic Ritz-Carlton Hotel, this is your golden opportunity to elevate your craft. Hosted by Monique Richardson, keynote speaker, author and educator, and featuring iconic, funny and inspiring guest speakers, this is THE definitive event for every customer service professional.

THIS DAY is for:

Customer Service Teams
Customer Service Leaders
Chief Customer Officers
Every individual with a passion for exceptional service delivery.

THE VALUE you will gain

Unlock empowerment: Hone your abilities to gracefully handle even the most challenging customers.

Experience inspiration: Let our engaging speakers and your fellow attendees, ignite your passion.

Gain practical strategies: Arm yourself with frameworks you can directly implement.

Make connections: Bond with peers, share stories, and grow your professional network.

Discover excellence: Witness and learn the principles of world-class service delivery.

Event HIGHLIGHTS

Engaging sessions with renowned keynote speakers.

Insightful panel discussion on service leadership.

A delicious morning tea, lunch, and afternoon tea, courtesy of Ritz-Carlton.

Make a DIFFERENCE

We pledge to donate 5% of all profits to St Mary’s House of Welcome, aiding those who need it most.

Join our 2024 Wait List! Tickets go on sale in May 2024.

2024 WAIT LIST

Complete the below form to join the wait list and receive first preference on tickets for our Friday 15th November 2024 event.

Name

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How many tickets are you interested in?

Single Ticket(s)

1/2 Table - 4 tickets

1 Table - 8 tickets

Other, please specify below

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How did you hear about this event?

BOOKS

They Serve Like We Lead

How to take care of your people so they take care of your customers.
$29.95
Leadership has the single biggest impact on customer experience.
“A great customer service strategy starts on the inside with your employees. This book is a must read for every leader in customer service.”
- Shep Hyken, New York Times bestselling author of The Amazement Revolution

Buy Now
Managing Difficult Customer Behaviour

A Practical Guide for Confident Conversations.
$15.95
“During these unprecedented times and as customer expectations continue to rise, unfortunately so does customer aggression. Monique has captured a practical guide to build confidence at the frontline level, to see every customer as an opportunity to build resilience. A necessary handbook for any retail worker or leader. ”
- Paul Zahra, CEO Australian Retailers Association

Buy Now
Customer Focus

Coming in 2024

Coming soon