“I knew we had hit the jackpot. As soon as I saw Monique facilitate her first training session.”

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COMING EVENTS

ANNOUNCING OUR 2026 EVENT!

Friday, 9th October 2026

Now in its fourth year AND as part of Customer Service Week - there is no better time to celebrate the people who make it happen!

Excellence DESERVES TO BE RECOGNISED

CELEBRATE THE TEAM BEHIND THE EFFORT

Replacing one customer-facing employee costs between 50 - 150% of their annual salary. And that's before you count what disengagement costs every day - the customers who leave without saying why, the impact on productivity and losing your best people.

One day attending You're Being Servedcan change that equation.

Friday, October 9 2026

The Melbourne Cricket Ground (MCG)

9:00am - 5:00pm

SPACES ARE STRICTLY LIMITED

The intimate setting that makes this event so valuable also means seats will fill quickly.

We can't wait to continue this journey of growth and connection.

Book by June 30 for 10% discount off full price.

Purchase tickets via credit card via the link below or email hello@moniquerichardson.com.au to be invoiced.

buy tickets

download brochure

Monique’s conference was such a joyous and beneficial experience. What an inspiring day full of helpful takeaways and motivation to continue to strive for customer service excellence.

Katharine Mullins, Customer Experience Lead, Melbourne Cricket Club (MCC)

This was a valuable day of learning and connection. So much fun too!

Rachel Krunic, Head of Customer Connect, Boroondara City Council

A well organised day at the perfect venue. Wonderful recognition for our team and helping their personal and professional growth.

Marina Condic, Head of Sales, JAS Stephens

Monique lives and breaths customer service - her enthusiasm is contagious and you can't help but take on her passion when you walk away to improve on the experiences of your guests and staff.

Rebecca Marino, Learning and Development Partner, Adelaide Oval

ATTENDEE FEEDBACK

Join us for an UNFORGETTABLE day

Engaged employees deliver better service. Every time, in every industry. Leaders, bring your team to receive a full day of professional development, reinvigorating experiences and connection opportunities with leaders and teams across industries, all while gifting the recognition they so justly deserve.

Our theme for this year:

Sustaining A WORLD CLASS SERVICE CULTURE

This year’s theme recognises a great service culture isn't just built once, it is kept alive by the people who choose to show up, every single day.

You’re Being Served connects leaders and teams from stadiums and events, local government, real estate, hospitality and corporate industries. Alongside your peers, you will learn what it takes to build, protect and sustain a world-class service culture, reduce burnout, strengthen meaningful support and give teams greater purpose. All while honouring the vital role of customer service professionals and celebrating the impact they have.

The VENUE

There is only one MCG. One hundred thousand seats. One hundred and sixty years of history. On October 9th your team will walk through those gates to be celebrated and enjoy VIP access while simultaneously learning how to deliver and sustain service excellence in your organisation.

What YOUR DAY INCLUDES - A Personalised EXPERIENCE

Keynote by Monique – be the first to hear Monique’s latest keynote on what it really means to show up in the service of others - and how to keep doing it regardless of challenges.

Industry Expert Panel – participate in a Q&A with customer experience leaders and experts on how to keep service culture alive.

Breakout Sessions – participate in experiential sessions designed to surprise and delight even the most seasoned professional.

Curated Experiences – experience a day like no other on what it means to be seen and appreciated, individually and as a team.

LEARN from industry experts

Monique Richardson

Your host and global keynote speaker

Monique is a renowned author and service leadership expert who transforms service cultures in organisations worldwide.

Monique’s training and keynotes provide a practical blueprint for service excellence including strategies and knowledge for you to immediately implement.

At this event, you will also be the first to hear Monique’s latest keynote which dives into her personal experience of overcoming adversity to continually ‘show up’ in service excellence.

Be prepared to be surprised and moved by her inspirational story.

Industry EXPERT Panel

Our expert panel is made up from exceptionally talented customer experience leaders and professionals.

Designed as an interactive Q&A, our panel provides insight into the steps they take to embed their signature world-class service within their teams and how they consistently hit the customer’s experience out of the park!

Pricing

‍Early Bird

Book by June 30 for 10% discount off full price.

Tickets (ex GST)

Single $695

‍Table of 8 $5,004

‍Purchase tickets via credit card via the link below or email hello@moniquerichardson.com.au to be invoiced.

buy tickets

BOOKS

World Class Service

101 Ways to deliver exceptional customer experiences
$34.95
"This is so much more than a book, it’s Monique’s highly sought after recipe for customer success."
– Asher Nowlan, Diversity and Inclusion Lead, MCC (Melbourne Cricket Club)

Buy Now
They Serve Like We Lead

How to take care of your people so they take care of your customers.
$29.95
Leadership has the single biggest impact on customer experience.
“A great customer service strategy starts on the inside with your employees. This book is a must read for every leader in customer service.”
- Shep Hyken, New York Times bestselling author of The Amazement Revolution

Buy Now
Managing Difficult Customer Behaviour

A Practical Guide for Confident Conversations.
$15.95
“During these unprecedented times and as customer expectations continue to rise, unfortunately so does customer aggression. Monique has captured a practical guide to build confidence at the frontline level, to see every customer as an opportunity to build resilience. A necessary handbook for any retail worker or leader. ”
- Paul Zahra, CEO Australian Retailers Association

Buy Now