MONIQUE’S BLOG

LEADERSHIP.
SERVICE.
CULTURE.

ANNOUNCING MY UPCOMING BOOK

Monique Richardson 5/9/25 Monique Richardson 5/9/25

ANNOUNCING MY UPCOMING BOOK

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The Customer Abuse Crisis: Why Every Organisation Must Act Now

Monique Richardson 5/9/25 Monique Richardson 5/9/25

The Customer Abuse Crisis: Why Every Organisation Must Act Now

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From Disaster Zones to $30M Charity - Meet our keynote speaker

Monique Richardson 15/8/25 Monique Richardson 15/8/25

From Disaster Zones to $30M Charity - Meet our keynote speaker

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The Secret to Building a Sustainable Service Culture (It’s not what you think!)

Monique Richardson 1/8/25 Monique Richardson 1/8/25

The Secret to Building a Sustainable Service Culture (It’s not what you think!)

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How Visible Are the Leaders in Your Organisation?

Monique Richardson 18/7/25 Monique Richardson 18/7/25

How Visible Are the Leaders in Your Organisation?

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The most powerful question to ask each day

Monique Richardson 16/5/25 Monique Richardson 16/5/25

The most powerful question to ask each day

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The Care-First Coaching Approach That Transforms Service Teams

Monique Richardson 2/5/25 Monique Richardson 2/5/25

The Care-First Coaching Approach That Transforms Service Teams

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How One Day Can Transform Your Customer Service Culture!

Monique Richardson 11/4/25 Monique Richardson 11/4/25

How One Day Can Transform Your Customer Service Culture!

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Intentional vs Absent Service

Monique Richardson 28/3/25 Monique Richardson 28/3/25

Intentional vs Absent Service

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What I learned walking 5000 steps before breakfast for one year

Monique Richardson 14/3/25 Monique Richardson 14/3/25

What I learned walking 5000 steps before breakfast for one year

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How to Build a Culture of Service Excellence – One Shift at a Time

Monique Richardson 28/2/25 Monique Richardson 28/2/25

How to Build a Culture of Service Excellence – One Shift at a Time

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The Power of Empathy in Service Recovery

Monique Richardson 14/2/25 Monique Richardson 14/2/25

The Power of Empathy in Service Recovery

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Announcing my latest book ‘WORLD-CLASS SERVICE

Monique Richardson 6/12/24 Monique Richardson 6/12/24

Announcing my latest book ‘WORLD-CLASS SERVICE

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5 Powerful Lessons from ‘You’re Being Served’

Monique Richardson 29/11/24 Monique Richardson 29/11/24

5 Powerful Lessons from ‘You’re Being Served’

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A gift for you – Elevate your service leadership with "They Serve Like We Lead"

Monique Richardson 1/11/24 Monique Richardson 1/11/24

A gift for you – Elevate your service leadership with "They Serve Like We Lead"

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Cultivating a Culture of Service – Lessons from Queenstown, New Zealand

Monique Richardson 20/9/24 Monique Richardson 20/9/24

Cultivating a Culture of Service – Lessons from Queenstown, New Zealand

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The Power of Self-Care in Service Leadership

Monique Richardson 6/9/24 Monique Richardson 6/9/24

The Power of Self-Care in Service Leadership

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Empowered to Shine

Monique Richardson 23/8/24 Monique Richardson 23/8/24

Empowered to Shine

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Caring Leadership: The Key to Exceptional Customer Service

Monique Richardson 21/6/24 Monique Richardson 21/6/24

Caring Leadership: The Key to Exceptional Customer Service

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Empower Your Team: Handling Unacceptable Customer Conduct with Confidence

Monique Richardson 14/6/24 Monique Richardson 14/6/24

Empower Your Team: Handling Unacceptable Customer Conduct with Confidence

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©2023 Monique Richardson. Website by Ask Jason Knight. photography by mollyburmeisterphotography.

We acknowledge the traditional custodians of the land on which we work and live. We pay our respects to elders: past, present and emerging.