How One Day Can Transform Your Customer Service Culture!

Written By Monique Richardson

ARE YOUR CUSTOMERS TRULY AT THE HEART OF YOUR ORGANISATION? 

Do you struggle with:

  • Getting everyone in your organisation to genuinely care about customers?

  • Engaging teams who believe "customer service isn't my job"?

  • Breaking down silos that create fragmented customer experiences?

  • Maintaining consistency in your service?

  • Helping internal teams understand their role in the customer journey?

You're not alone. Even the most successful organisations struggle with these challenges.

IMAGINE IF YOUR ENTIRE ORGANISATION OPERATED WITH AN UNWAVERING FOCUS ON CUSTOMERS......

What if one transformative day could give you the clarity, tools, and inspiration to make this a reality?

I am personally inviting you to join me at:

NOW IN ITS THIRD SUCCESSFUL YEAR!

On Friday, November 14, 2025, at the iconic Ritz-Carlton Melbourne, you'll experience a day unlike any other professional development event.

This year's theme:

“CUSTOMERS AT THE HEART -
HOW TO BUILD A CUSTOMER-CENTRIC CULTURE”

This isn't just another conference...

This is the day where YOU become the customer – experiencing world-class service while simultaneously learning how to create it for your own organisation.

Monique Richardson
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