They Serve Like We Lead - How to take care of your people so they take care of your customers
Leadership has the single biggest impact on customer experience.
Does your team take care of your customers as well as you would like?
Does the team feel you care about them as much as you do for your customers?
Customer and employee experience are inextricably linked, and this book emphasises the importance of both.
If you’re ready to elevate the customer and employee experience in your organisation, then this is the book for you. Valuable insights will help you improve your team’s performance, create happy customers and ultimately drive business success.
“A great customer service strategy starts on the inside with your employees. This book is a must read for every leader in customer service.”
- Shep Hyken, New York Times bestselling author of The Amazement Revolution